Support — Ideoniq Content Engine

Contact

• Email: [OWNER TO PROVIDE: support contact email]
• Hours: [OWNER TO PROVIDE: support hours and expected response time]
• Installed merchants can also open Help inside the app to send a request with a diagnostics summary.

What the app covers

• Organic feed posts for one Facebook Page and one Instagram professional account.
• No TikTok, Stories or Reels, and no paid ads.
• Plans are approved and billed by Shopify. Each plan has fixed monthly limits for AI images and prepared posts; there is no unlimited plan and no overage charge.

Common questions

Why did a post not publish?

Check in the app that automation is not paused, that Facebook/Instagram is still connected, and that the product is active, in stock and visible on your Online Store.

How do I cancel?

Cancel or change your plan from the app's billing page or in Shopify admin. Uninstalling the app also ends the Shopify subscription.

How is my data deleted?

See the privacy policy. Posts already published on Facebook or Instagram stay there until you remove them.

Operated by [OWNER TO PROVIDE: legal entity name].